Frequently Asked Questions
We’re constantly evolving and working with new clients to help businesses that care, to deliver change that matters. Some of the questions we get asked are answered below…
Are you a consultancy?
We’re actually a professional services network, underpinned by a rapidly evolving dual sided platform. So in reality a hybrid of a highly adaptive network model and the consulting firms like PwC, Deloitte, EY, KPMG, etc, (without their rates).
What this means is we provide professional services to our clients via a network of independent specialists and entrepreneurial microfirms, but we come together to work as one, holding central accountability for our work.
One of the key differentiators with HiveMind is that we take accountability and responsibility for the quality of services that we deliver. Most of our clients think of us as a consulting firm, but with the power, flexibility and diversity of a network.
What type of experts do you have in the network?
We’re a diverse and highly experienced community.
When we started out our initial members had strong IT backgrounds, however since then we have actively sought to broaden the skill base to reflect the fact that modern business solutions require a diverse range of skills. So today we’ve people and firms with marketing, information technology, finance, HR, operations, sales, procurement, design, manufacturing, data science and analytics in the community who’ve served almost every sector.
Do you only work with larger organisations?
With regard to end clients, to be honest, we mostly do work with larger organisations although we also work with well funded startups too. Our typical client base are in the mid to very large enterprise space.
You state that you're more affordable than your competitors. By how much?
Our competitors, mostly being management consulting firms and system integrators, typically cost anything between 35% to 70% more than our rates on the same or better work.
How do you ensure consistency and quality of service?
There are three ways in which we ensure quality and consistency;
- We operate Communities of Excellence where HiveMind members can share insight, expertise and non-commercially sensitive collateral to help maintain best practice approaches across the community.
- We adopt and adapt open framework models wherever they exist.
- We operate a client and peer feedback model called “HiveRank” which means each and every member undertaking work for HiveMind is scored. HiveRank covers skill based capability and performance as well as values based behaviour. Members falling below an agreed level are ultimately removed from the community.
What governance do you put in place to ensure the quality of the engagement?
The governance models we use are related to the different engagement models available to our clients, these are;
Subscription Models: For our trusted advisor and non-exec style engagements the client is able to choose from a number of subscription models. The Executive Partner responsible for delivering the service then works with their client typically around a day or two a month. On a quarterly basis the regional commercial director will undertake a formal review in conjunction with the client, ensuring they are receiving the value they expect. The commercial director is empowered change the Executive Partner if the service being delivered is not meeting expectations.
Consulting Engagement: Two key roles exist to ensure our consulting engagements deliver to the quality expected. The Client Delivery Partner (CDP) and the Regional Commercial Director (RCD). The CDP is accountable for the quality of delivery, any/all consultants working on the engagement deliverables and review of key artefacts and delivery to budget and timescales. The RCD is responsible for commercial negotiations and managing any issues the client has around the CDP. Formal meeting schedules are agreed as part of consulting proposals.
Coaching & Mentoring Engagements: Effectively same approach as for subscription service.
Outcome Delivery Engagement: Effectively same approach as for consulting engagements.