High Value For Less
We’re constantly evolving and working with new clients to help businesses that care, to deliver change that matters. Some of the questions we get asked are answered below…
Are you a consultancy?
We’re a professional services network, underpinned by a rapidly evolving dual sided platform. So in reality a hybrid of a highly adaptive network model and the big 4 consulting firms, but without their rates. What this means is we provide professional services to our clients via a network of independent specialists and entrepreneurial micro-firms, but we come together to work as one, holding central accountability for our work. A key difference between HiveMind and a marketplace is that we take accountability and responsibility for the services that we deliver. Most of our clients think of us as a consulting firm, but with the power, flexibility and diversity of a network.
Do you only work with larger organisations?
We mostly do work with larger organisations although we also work with well funded startups too. Our typical client base are in the mid to large enterprise space.
You state that you're more affordable than similarly capable alternatives, by how much?
Our competitors being management consulting firms and system integrators, we’re typically 40% to 50% lower in cost.
You state that as a client, I'm only paying for expertise when I'm happy with the engagement. How do you operate that in practice?
Clients engage with us by buying “Network Units”. These provide your engagement flexibility and are held in your secure account to be called upon for HiveMind services and expertise. Network Units are consumed, based on your affirmation of quality. If for any reason the work undertaken is not up to the standard you expect, the units are not consumed until we’ve rectified the problem and you see the value intended.
How do you ensure consistency and quality of service?
There are three ways in which we ensure quality and consistency;
- We operate Communities of Excellence where HiveMind members share insight, expertise and non-commercially sensitive collateral to help maintain best practice approaches across the community.
- We adopt and adapt open framework models wherever they exist.
- We operate a client and peer feedback model called “HiveRank”, which means each and every member undertaking work with HiveMind is scored. HiveRank covers skill based capability and performance as well as values based behaviour as we seek to be great to have around as well as great at what we do. Members falling below an agreed level are ultimately removed from the community.
Who's liable for the quality of the work delivered?
This is a very important point for HiveMind, which clearly sets us apart. HiveMind takes accountability for the work delivered by any of our experts when engaged through a HiveMind service engagement.
What governance do you put in place to ensure the quality of the engagement?
The governance models we use are related to the different engagement models available to our clients, these are;
Subscription Models: For our trusted advisor and non-exec style engagements the client is able to choose from a number of subscription models. The Executive Partner responsible for delivering the service then works with their client between one to two days a month. On a quarterly basis the regional commercial director will undertake a formal review in conjunction with the client, ensuring they are receiving the value they expect. The commercial director is empowered to make changes in the Executive Partner if the service being delivered is not meeting expectations.
Consulting Engagement: Two key roles exist to ensure our consulting engagements deliver to the quality expected; a Client Delivery Partner (CDP) and a Regional Commercial Director (RCD). The CDP is accountable for the quality of delivery, reviewing deliverables, key artefacts and delivery to budget and timescales for all expert on an engagement. The RCD is responsible for commercial management and is the point of escalation for any issues with a CDP. Formal meeting schedules are agreed as part of any proposal.
Coaching & Mentoring Engagements: Effectively same approach as for subscription service.
Outcome Delivery Engagement: Effectively same approach as for consulting engagements.
What do I do if I'm not happy with the service?
Initial point of escalation is with the Regional Commercial Director, then country Managing Partner and then our Chief Consulting Officer, who is always available for clients.