Unlocking potential: How HiveMind partnered with Bupa to transform delivery

Bupa approached HiveMind requesting support to establish new “Ways of Working'' (WoW) for this pivotal program. An approach suitable to navigate the complex and novel experience of building for a modern digitally connected and demanding customer, whilst safely managing the numerous uncertainties and ambiguous risks of migrating away from the original technology.

Experiments included a new approach to establishing team roles and responsibilities, planning and prioritisation, and managing risks, dependencies and impediments with visual value stream management practices. The creation of a programme “Obeya” or visualisation room encouraged transparency, trust and collaboration between the delivery team, business stakeholders and product end users. Introduction to new concepts was helped with classroom based learning, immersive experiential simulation games and 12 weeks of on the job coaching and support, while the early stages of the program was delivered.